FAQ's

About Valow Straws

Q: Are the straws biodegradable or compostable? 

A: Yes! Valow Paper Straws are made of FSC/SFI papers, utilizing plant-based ink (made out of soy) to ensure eco-friendliness, biodegradability and protect the planet & marine lives.

Q: How are paper straws made? 

A: Paper straws are made from paper which is a natural fiber using fully automatic machines. The paper is rolled two/3 times making that many layers and using an extremely effective technique tightly wound so as to provide maximum durability when the straw is dipped in a beverage thereby increasing its strength. The paper used for making these straws is FSC certified implying it is made from recycled/recyclable paper. The paper used I can be either solid white, solid black or carry stripes, patterns or custom branding which is printed on then paper itself using food safe ink. Finally, once the straw is made, it is wrapped using a wrapping machine and some loose ends of the paper are left intentionally to provide moving space to the straw whilst in the contained paper wrapper. 

Q: Do you have paper straws for Smoothies or Boba sizes?

A: Valow straws come in all of the sizes.  Click here https://valowstraws.com/

Q: Are the paper straws safe to use?

A: Valow paper straw is ISO certified 9001 & FDA approved for safe and worry-free consumption.

Q: Are the paper straws safe for marine lives?

A: Paper straws are marine life-friendly. According to a study from 5 Gyres, they’ll break down in 6 months, meaning they’re safer for wildlife than plastic straws.

Q: Do they hold up in hot beverages?

A: Valow Paper Straws are made for cold/chill beverages only. We do recommend our Valow Bamboo style straws. 

Q: How long does your paper straws last

A: Valow straws can hold up at least for 3 hours long in cold/chill beverages.

Q: How to distribute paper straws without paper wrap?

A: We highly recommend straw dispenser which can dispense straw one at a time. It produces less waste and keeps straws clean.  Check out straw dispenser here. (not affiliated)

 

Shop Paper Straws Here

 

About Shipping

Q: How long before I can receive my order?  

A: Orders are shipped from our Texas warehouse within 1 business day. You can select the delivery speed & method during checkout. 

Q: Do you ship internationally? 

A: Yes, please contact us or call us at 323-250-3590 for all international orders.

Q: Do you provide samples?

A: Of course we do! Click here to request your free samples today.

 

About Returning

Q: Can I return the order 

A: Yes, we offer 100% money-back guarantee. In case you are not satisfied with your purchase, contact us within 30 days of purchase for a full refund. 

Q: How do I process the return? 

A: To start the return process, email us at return@valow.co with the order number and image of the product.

 

About Customization

Q: Do you offer branding & customization?  What is the minimum requirement?

A: Yes and the minimum order quantity is 25,000 pcs. Talk to us directly to brand your own paper straws or fill out the form 

Q: What is the turnaround time for a customized order?

A: It usually takes 6-8 weeks once the digital design is approved.

 

We'd love to hear from you! Feel free to contact us directly if you have any questions!

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